General travel conditions

Fair Track Safari assumes that all travelers at the time of booking (payment of the first installment of the trip) have cancellation insurance among their private insurances or take out one. We can be helpful in taking out cancellation insurance for you through Europæiske ERV Rejseforsikring, with which we have an agent collaboration. Please note that the cancellation insurance that covers your trip cannot be taken out later than at the time of booking. It must cover you in the event that you are forced to cancel your trip due to an acute illness or death in the immediate family.



The Package Travel Appeal Board calls on all travel agencies to make their travelers aware that if disputes or objections to deficiencies arise during the trip, the traveler must contact the agency immediately with a view to rectification. Otherwise, the deficiency objection may be waived.

If cancellation insurance has been taken out when ordering, this means that the customer can cancel the trip and have the amount paid refunded without any deductions other than the price of the insurance itself. However, it is a condition that it is documented by means of a medical certificate that the customer himself, or others covered by the insurance, are affected by an acute illness, accident or death, which makes participation in the trip impossible or significantly difficult. In addition, the cancellation insurance applies if it is documented with a police report or similar that, immediately before departure, significant damage has occurred due to a burglary in the customer's private residence or own business, or other serious criminal act.

The travel organizer must have full documentation of the reason for the cancellation in hand no later than 7 days from the cancellation date, otherwise the right to a refund is waived. The cancellation insurance is only valid if the illness was not known at the time of ordering. The insurance costs 6% of the price of the trip, and the detailed conditions are attached to the travel confirmation if the insurance has been ordered from Fair Track Safari. The conditions can of course also be requested prior to the order.



If the insurance was taken out elsewhere than through Fair Track Safari, you must immediately contact the relevant insurance company where the insurance was taken out, and then contact the travel company.

Almost all airline tickets used in connection with our package tours are associated with a number of restrictions, e.g. in terms of change of travel route, change of return date and length of travel. Most of these restrictions do not affect ordinary tourist travel. If, however, you require the least flexibility in relation to the itinerary received from us in connection with the order, then this must be communicated to the agency and stated on the invoice.



Unused flights in connection with package tours are normally not refundable.

It is extremely important that Fair Track Safari gets all travelers' names exactly as in the passport, as well as correct dates of birth for travelers under 12 years of age. This information must be used for booking a flight ticket. Errors or changes may lead to the loss of the flight reservation or to the possibility that a considerable fee must be paid, which will be imposed on the traveler.

At the latest when booking the trip, we MUST receive the travel participants' names as written in their passports. Attempts to subsequently change may result in the flight reservation being lost or a change fee having to be paid to the airline. Any fees are disclosed and added to the price of the trip.

Subsidiarily, general cancellation conditions apply. This very fact is part of the contractual basis for the purchase of the trip, and additional costs or the inability to restore the flight reservation do not mean that the customer has the right to cancel the purchase. Some flight reservations in connection with overseas travel must be reconfirmed no later than 72 hours before the return journey. This does not apply to departures from Denmark. Reconfirmation can be done at all local travel agencies or by contacting the airline directly. In connection with all package tours, our local representative carries out this reconfirmation, unless otherwise stated in the departure information.

Fair Track Safari reserves the right to any price increases after travel booking. These may be changes in transport costs, including fuel prices, taxes, charges or fees, exchange rates or other circumstances that we are not able to take into account in our offer. Since we mainly pay our partners in USD, it may be necessary to adjust the offer in both an upward and downward direction. However, never more than a maximum of 8% of the original offer. If the customer has paid the full amount, there will be no post-adjustment. If 50% of the payment is missing, 50% of the amount will be adjusted later.

Participants are required to ensure that their passport is valid for a minimum of 6 months from the planned return date. All participants are obliged to arrange for visas for the countries in question themselves, if this is required. If the customer is turned away at the border or in transit because the traveler does not have the correct visas, Fair Track Safari disclaims any responsibility. In some countries, upon entry you must be able to present a valid plane ticket for the return journey or be able to document that you have the necessary funds to stay in the country and to pay for the return journey.

Fair Track Safari would like to inform you about vaccination requirements in connection with their travel destinations, but the traveler must contact their doctor or the Danish Doctors' Vaccination Service, who provide vaccinations as directed by the Statens Serum Institut. At certain destinations you must be able to document that you have the vaccinations and you must therefore bring a valid vaccination card.

All travelers with Fair Track Safari must have taken out and be covered by travel insurance for the journey. Travel insurance must cover cases of illness and transport home. We offer all our traveler insurances through Europæiske ERV Rejseforsikring. It is the traveler's own responsibility to be adequately insured in all respects in connection with the trip, including that cancellation insurance in the event of illness is comprehensive from the time the trip is booked.

Participation on trips with Fair Track Safari requires that you are familiar with and agree to the information received in connection with sending the invoice, practical travel tips and itinerary, and finally our travel documents, which are sent around 10 days before departure, containing airline tickets, possibly travel insurance etc

Any complaints must be made to our local representative immediately after the traveler has discovered the defect, with a view to remedying it on the spot. If it is not resolved within a reasonable time, the customer must contact Fair Track Safari so that we can act to correct the problem. Fair Track Safari can be contacted via the emergency telephone, which is manned around the clock. Failure to do so will normally, according to Danish jurisprudence, result in the loss of the right to later demand compensation. However, this does not apply if the travel agency has acted contrary to common decency or gross negligence. If a complaint is rejected by the agency, you can contact the Travel Appeals Board.